Terms and Conditions
These Terms and Conditions set out the rules for using IncaSpin and explain the legal relationship between the platform and our users. We operate the site to provide games, account services and promotions, and we ask you to read these rules carefully before registering or placing bets. By using the site you accept these terms and any updates we publish.
Account responsibilities
Customers must provide accurate personal details and keep account information up to date. You are responsible for keeping your login details secure and for all activity that occurs under your account. If you suspect unauthorised access you must notify us immediately. We may suspend or close accounts where misuse, fraud or identity concerns arise.
Account verification
We may require identity and address documents to verify your account before processing withdrawals or where lawfully required. Verification is a condition of full account functionality and is used to prevent fraud and to meet our responsible gambling obligations.
Eligibility requirements
Accounts are available only to persons who are legally permitted to gamble in their jurisdiction and who meet the minimum age requirement of 18. We do not accept accounts from persons in locations where our services are prohibited. It is your responsibility to confirm that participation is lawful where you live.
Acceptable platform use
You must not use the platform for illegal activity, money laundering, collusion, bonus abuse, or to circumvent geographic or commercial restrictions. Abuse of games, manipulation of game software or repeated chargebacks may lead to suspension, forfeiture of winnings and account closure.
General bonus and promotion rules
Promotions and welcome bonuses are subject to specific terms published with each offer. Unless otherwise stated, promotional funds carry wagering requirements and game contribution rules. Where applicable, a wagering requirement of 30x (deposit plus bonus) applies to welcome offers; contribution rates may vary by game type, with most slots contributing in full and certain table games contributing at a reduced rate. We may also set maximum bet limits while a bonus is active and refuse bonus claims that breach the rules.
Deposits and withdrawals
Accepted payment methods are listed in the cashier area. Deposits are usually instant, and withdrawal requests are processed following account verification. We aim to process payouts promptly; where verification is complete, e-wallet withdrawals are typically issued quickly and card or bank transfers can take several business days. We may apply limits to withdrawals and require additional checks before releasing funds.
Dispute resolution
If you have a complaint please contact our support team so we can try to resolve the issue. If a resolution cannot be reached directly, you may seek independent dispute resolution where available in your jurisdiction. Decisions on disputes will be made in accordance with these terms and any applicable law.
Updates to terms and conditions
We may change these terms from time to time. Material changes will be published on the site and notified to registered users where practicable. Continued use of the service after changes are published constitutes acceptance. For clarity, Inca Spin will always provide the current version on the site and you should review terms regularly.