Responsible Gambling Policy

At IncaSpin we are committed to safer gambling and to helping players keep control. Player wellbeing is central to how we operate, and we provide practical tools and clear information so you can enjoy gaming while staying safe. If you ever feel play is becoming a problem, please use the tools below or contact support for assistance.

Player protection principles

We put player safety first by promoting controlled play, transparent account controls and easy access to help. We encourage responsible decision-making, regular checks on play and quick access to limits and exclusions. Our approach is simple: give you the tools to manage your activity and support when you need it.

Activity-control tools

You can use a range of controls from your account dashboard to manage how you play. Key tools include:

• Deposit limits - set daily, weekly or monthly caps.
• Loss limits - cap the amount you can lose over a defined period.
• Session time limits and reality checks - reminders after a set play time.
• Temporary account breaks (cool-off) and full self-exclusion.
• Voluntary account closures and permanent self-exclusion on request.

Deposit limits

You can set personalised deposit limits to control how much you add to your account. Typical front-end options include daily, weekly and monthly limits. For example, you may choose limits from as low as £10 up to an amount you are comfortable with. These limits can be changed, but increases may be subject to cooling-off periods to keep changes deliberate and considered.

Loss limits

Loss limits let you cap net losses over a chosen period. This helps you avoid chasing losses and keeps play within affordable boundaries. If a loss limit is reached, staking will be blocked until the limit resets or you choose to reduce your activity and lift the block after any mandatory waiting period.

Time limits and session controls

Use session limits and reality checks to manage how long you play. You can set automatic reminders, log-out timers or daily session caps. Regular breaks help you stay aware of time spent and make play more deliberate.

Self-exclusion

If you need a longer break, request a cool-off period or full self-exclusion via your account or by contacting support. Self-exclusion prevents access to the account and removes marketing communications for the chosen period. For permanent exclusion we will close your account and provide information on returning safely, if appropriate.

Signs of problematic behaviour

Look out for common warning signs such as chasing losses, spending more than planned, hiding activity from family, borrowing to fund play, or neglecting work and responsibilities. If you recognise these signs in yourself or someone close to you, act early and use available controls.

Tips for maintaining control

• Set realistic deposit and loss limits and stick to them.
• Use session timers and take regular breaks.
• Keep a budget and never gamble with money needed for essentials.
• Avoid gambling when stressed, tired or under the influence.
• Talk to someone you trust if play starts to feel out of control.

Professional help and support organisations

If you need specialist support, organisations such as BeGambleAware, GamCare, Gambling Therapy and Gamblers Anonymous offer confidential advice and treatment options. In the UK you can contact the National Gambling Helpline on 0808 8020 133 for free support. If you prefer, reach out to our support team and we will help you access the right services and apply account controls at Inca Spin.